Were a division of altigen communications dedicated to delivering integrated solutions for microsoft teams phone system. Altigen inbound call routing first time poster, got an odd fault showing up in one of my msp clients. Altiview, altiagent, and altisupervisor for altiware open edition oe release 4. As an added feature, altigen is also supplying an integrated and intelligent pathway to render accessibility for pstn to both the contact center as well as the office communications server. Voice over internet protocol, or voip, is a scalable phone solution that comes equipped with. The companys maxcs ippbx is a softwarebased phone system. Altigen has delivered innovative call centre technologies for 15 years, and maxacd is the result. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. Easy to use realtime call center management tool with kpi reporting, perfect for any business vertical. By integrating its ip pbx and contact center solutions with microsofts skype.
Telnet is new englands source for call center software and telephony. Altigen announces maxcs contact center for microsoft lync. Maxinsight, altigen s new call center management application, collects operational data from your call center and displays real time statistics on a large screen monitor, including realtime workgroup queue status, workgroup agent resource status, customer service levels, and more. Maxacd voip contact center, a software based automatic call distributionacd engine, which offers call routing and call. Altigen s softwarebased ip pbx and contact center solutions may be purchased and installed onpremises. Altigen communications maxcs client software programs. Altigen has evolved to become a complete cloud communications solutions provider. Altigen advanced call routertm manual pdf download. Is a javabased application designed to queue and distribute calls for call centers with workgroups located in different geographic. Delivering the most reliable, fully managed cloud unified. Altigen also provides end to end contact center functionalities.
If you perform a test call from altigen to one of those extension, it should pick up a. Altigen acquires workspace communications cloud customer. Voip solutions with altigen rocky river, oh biz edge. Altigen s software based system is required to take full advantage of those technologies all while delivering new, advanced features and without the need for expensive hardware updates. Integrated omnichannel contact center a complete, fully integrated omnichannel contact center for the digital era. It runs with the max communication server acc or acm system. Maxacd is a natively integrated skype for business application, certified by microsoft, providing customers with a seamless contact center user experience.
View and download altigen center user manual online. Altigen communications today announced that it has selected atlantis telecom as its strategic partner for omnichannel cloud contact center. Complete all software business communications solution altigen s maxcommunications server maxcs is the leading all software ip pbx and contact center solution, with more than 10,000 systems deployed in more than 20 countries around. Endava internship program offers an exciting opportunity to start your career in it as permanent hire at endava, following the successful completion of a dedicated program. An altigen voice over ip phone or altigen software based voice over ip phone allows someone to operate as a regular extension or even as a call center agent. Advanced call routertm software pdf manual download. We design enterpriseclass call processingfocused servers for our customers to fully capitalize on their investments in altigen s all software maxcs ippbxcontact center as well as the legacy triton boards. Maxcs is a complete pbx and contact center solution.
For nearly two decades altigen has been helping organizations around the world improve their business communications and lower their total cost of ownership. The company provides microsoft brand voiceoverip voip telephone systems and administration software to small and midsized businesses and call centers. Altigen is taking a leadership role, as the communications industry shifts from a proprietary, hardwarecentric systems to open, software based solutions. Altisys communications has been an altigen valueadded distributor since 1999. Atgn, a silicon valley based provider of hosted skype for business and contact center solutions, is pleased to announce that its maxacd multimedia contact center solution has completed microsofts certification program for skype for business server. We install phone systems with acd automatic call distribution, advanced queuing, agent software, and call reporting programs to allow our customers to take control of their workgroups and report back vital information about agent performance and call volume. Altigens softwarebased ip pbx and contact center solutions may be purchased and installed onpremises. View and download altigen contact advantage manual online. At the heart of altigen s voice over ip call center system is a powerful, softwarebased automatic call distribution engine. The version of the altigen software we are running doesnt have sip support.
System is an altigen pbx not cloud based and the client is a call center. From this venture, altigens advanced call center technologies have made altigen a. Worlds largest online costume retailer utilizes altigen call center solution. It provides call center managers and agents with the ability to track workgroup status and per. Atgn, a silicon valley based microsoft cloud solutions provider, delivering fully managed unified communications services, announces that its maxcs call center and maxcs pbx has been successfully deployed by village bank, a community bank based out of midlothian, virginia. Elite marketing selects altigen communicationss maxcs private cloud. Altigen is certified under microsofts open interoperability programme and is a member of microsofts technology adoption programme for lync. Customer who purchased solution directly from altigen. Learn more migrating to maxcs private cloud for maxcs onpremises customers. Maxcs contact center for microsoft lync server 2010 enables a robust microsoft unified communications solution by delivering automatic call distribution, skills based routing, ivr, call recording, and advanced reporting. An open api enables integration to such communications platforms as skype for business, microsoft teams, cisco, avaya, unify, mitel, and others. Altigen frontstage contact centre for teams is deployed in azure and the solution is built on years of experience delivering microsoft based voice contact centre solutions for customers all over the globe. At the heart of altigen s voice over ip call center system is a powerful, software based automatic call distribution acd engine. Migrating to maxcs ip pbx and contact center altigen.
Altigen maxinsight is a workgroup performance application. Altigen call center and intelligent gateway deployed by. Call center altigen pour skype for business partenaire. Worlds largest online costume retailer utilizes altigen. It provides call center managers and agents with the ability to track workgroup status and performance data from a. Make sure you have a valid customer id and tech id. View and download altigen maxsupervisor manual online. As part of this strategic growth initiative altigen has been chosen for deployment in its contact centers, due to its capability to supply intelligent routing, supervision and call records updation.
Tapit is our flagship call accounting software, explore the newest release and latest features. The solution will be fully integrated with altigen s maxcs ip pbx, microsoft skype for business and teams phone system and exclusively. Altigen communications microsoft teams phone system. Altigen frontstage omnichannel contact center frontstage is a complete, integrated, all software omnichannel contact center solution designed to support microsoft teams. Altigen is the leading provider of a softwareonly telephony platform. View alexandru caragias profile on linkedin, the worlds largest professional community. A cost effective allinone business communications solution, maxcs includes auto attendant, desktop and mobile apps, integrated voicemail, contact center, call recording, and call reporting applications which can be deployed on your premise or in the altigen cloud. For a number of years, to support the operation of its core ip pbx software, the.
San jose, ca, usa, jan 4, 2017 altigen communications otcqx. It allows direct access to call handling and other functions, including the following. Altigen frontstage is delivered as a fully managed service, with 24 x 7 support. View and download altigen advanced call routertm manual online. Maxagent is agent call management software that posesses all of the features of maxcommunicator while also allowing workgroup agents to manage workgroup calls from their computers. We combine disparate voice, video, messaging, meetings, collaboration and call center software into a single, integrated platform. Existing customers have the option of migrating their legacy hardwarebased altigen systems to the current allsoftware version or to altigen s hosted version. Maxoutlook also lets you see the incoming calls that have a matching record in the contact list. Maxcs offers significant advantages over traditional proprietary hardware systems, including deployment on standard intel rack. Altigen offers maxcs voip phone system as a fully managed private cloud service. Atgn, a leading provider of 100 percent microsoftbased voip business phone systems and call center solutions announced today that online retailer buyseasons, inc utilized altigen call center technology to process up to 14,000 inbound calls a day. Altigen communications helps businesses find their calling on the internet. If you are like other companies, you rely heavily on your phone system.
Altigens maxacd multimedia contact center achieves. With altigens maxcommunications server maxcs, the worlds most widely deployed 100% microsoftbased ip telephony system, customers can leverage their current and future investments in their it infrastructure with a complete, all software voip communications solution. The altigen acd offers simple to sophisticated call routing options, including skills based routing and priority customer routing. Altigen this week plans to introduce its first standalone contact center product, alticontact manager acm, a turnkey system of hardware and software for small and midsize businesses. Alexandru caragia universitatea tehnica a moldovei. Altigen hosted voip solutions customizable communications solutions with your company in mind. H a p t e r about maxcommunicator maxcommunicator is call management software for the general desktop pc user. Software altigen multisite configurator configuration manual. We support a wide range of altigen client applications, productivity. The company offers maxcommunications server maxcs ippbx, a software based phone system that provides customers with business communications solutions. See the complete profile on linkedin and discover alexandrus connections and jobs at similar companies.
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